Terms of Service
Terms of Service
Last updated: June 2026
Welcome to LexaTranslate. These Terms of Service ("Terms") govern your access to and use of the LexaTranslate platform, including our AI-powered cultural translation services, web application, API, and related features. By accessing or using LexaTranslate, you agree to be bound by these Terms. If you do not agree, please do not use our service.
1. Acceptance of Terms
By creating an account, accessing, or using the LexaTranslate platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, and any applicable additional terms for specific features or services.
These Terms apply to all users of LexaTranslate, regardless of subscription tier, including Free, Starter, Pro, and Enterprise users. If you are using LexaTranslate on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
If you do not agree to these Terms, you must not access or use the LexaTranslate platform. Your continued use of the platform following any changes to these Terms constitutes acceptance of those changes.
2. Service Description
LexaTranslate provides an AI-powered cultural translation platform designed to deliver contextually aware, culturally sensitive translations across multiple languages. Our service is distinguished by its deep integration of cultural intelligence into the translation process.
Platform Capabilities
- 15 Agents— Our platform employs 15 specialized translation agents, each trained for specific language pairs, domains (legal, medical, technical, literary, business), and cultural contexts. Each agent brings unique expertise to the translation pipeline.
- 4 Strategies— Users can select from four translation strategies: Literal (word-for-word accuracy), Cultural (culturally adapted meaning), Poetic (preserving literary and aesthetic qualities), and Legal (jurisdiction-aware legal terminology mapping).
- Multi-format Support— We support translation of plain text, documents (PDF, DOCX, TXT), and API-based programmatic translation for Enterprise customers.
We reserve the right to modify, suspend, or discontinue any aspect of the service at any time, including the availability of specific agents, strategies, languages, or features, with reasonable notice to paid subscribers.
3. Account Registration & Security
To access certain features of LexaTranslate, you must create an account. When registering, you agree to:
- Provide accurate, current, and complete information during registration
- Update your information to keep it accurate and current
- Maintain the security and confidentiality of your account credentials
- Accept responsibility for all activities that occur under your account
- Notify us immediately of any unauthorized use of your account
You must be at least 13 years of age to create an account. If you are under 18, you represent that your parent or legal guardian has reviewed and agrees to these Terms on your behalf.
We reserve the right to suspend or terminate accounts that are found to be in violation of these Terms, involved in fraudulent activity, or inactive for an extended period (12 months or more for free accounts).
4. Usage Limits & Pricing
LexaTranslate offers the following subscription plans. Usage is subject to the limits of your selected plan:
Free
$0/month
- • 20 translations per month
- • 5,000 words per month
- • All 15 cultural agents
- • Literal & Cultural strategies
Starter
$5/month
- • 20 translations per month
- • 10,000 words per month
- • All 15 cultural agents
- • Literal, Cultural & Poetic strategies
Pro
$15/month
- • Unlimited translations
- • 100,000 words per month
- • All 4 strategies including Legal
- • All 15 cultural agents
Enterprise
$49/month
- • 1,000,000 words per month
- • All 4 strategies & 15 agents
- • Complete book translation + parallel review
- • API access, team accounts & admin controls (coming soon)
All prices are in United States Dollars (USD) and are exclusive of applicable taxes. We reserve the right to update pricing with 30 days' advance notice to existing subscribers. Price changes will take effect at the start of your next billing cycle.
5. Intellectual Property Rights
You Retain All Rights
You retain all intellectual property rights to the content you submit for translation and to the translations produced by LexaTranslate. The original text you provide and the resulting translations are entirely yours. LexaTranslate does not claim any ownership, license, or other intellectual property rights in your input or output content.
You are free to use, distribute, publish, modify, and commercialize your translations without any obligation to LexaTranslate. We impose no restrictions on how you use the translated content.
The LexaTranslate platform itself — including our website design, user interface, brand identity, agent architectures, translation models, and underlying technology — is the intellectual property of Arabian AI and is protected by applicable copyright, trademark, and patent laws. You may not copy, modify, distribute, or create derivative works based on the LexaTranslate platform without our express written permission.
6. Acceptable Use Policy
You agree to use LexaTranslate responsibly and in compliance with all applicable laws. The following activities are strictly prohibited:
Illegal Content
- Translating content that promotes, facilitates, or encourages illegal activities
- Submitting content that violates the laws of the UAE, your jurisdiction, or international law
- Using the platform to create or distribute content related to terrorism, money laundering, fraud, or exploitation
Abuse & Harm
- Submitting content that is defamatory, harassing, hateful, or threatening
- Translating content that infringes on the intellectual property rights of others
- Using the service to generate spam, phishing, or deceptive content
- Attempting to overwhelm the service with excessive or automated requests beyond normal usage
No Reverse Engineering
- Reverse engineering, decompiling, disassembling, or otherwise attempting to discover the source code or underlying algorithms of the LexaTranslate platform
- Using automated tools, bots, or scrapers to access the service except through our authorized API
- Interfering with or disrupting the integrity or performance of the platform
- Attempting to gain unauthorized access to any part of the platform, other users' accounts, or our systems
Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without refund. We reserve the right to report illegal activities to the appropriate authorities.
7. AI Translation Disclaimer
Important: AI-Assisted Translations
Translations provided by LexaTranslate are generated by artificial intelligence systems and are intended for informational and general purposes. While our platform employs state-of-the-art models, 15 specialized agents, and culturally-aware translation strategies, AI-generated translations may contain inaccuracies, omissions, or cultural misinterpretations.
AI translations are not certified translations and should not be used as a substitute for professional human translation in the following contexts:
- Legal proceedings — Court filings, contracts, legal opinions, and regulatory submissions require certification by a sworn translator recognized by the relevant jurisdiction
- Medical documents — Patient records, pharmaceutical documentation, and medical device instructions should be verified by qualified medical translators
- Financial filings — Regulatory financial reports, audit documents, and investment disclosures may require certified translation
- Government submissions — Immigration documents, official certificates, and government correspondence often require sworn translation
For official judicial or regulatory use, we strongly recommend final review and certification by a qualified human translator. LexaTranslate's Legal strategy provides professional-grade terminology mapping and jurisdiction detection, but it is not a replacement for certified sworn translation.
8. Payment & Refunds
Payment Processing
All payments are processed securely through Stripe. LexaTranslate does not store your full credit card number, CVC code, or bank account details. By subscribing to a paid plan, you authorize us to charge the applicable fees to your selected payment method on a recurring monthly basis.
Free Plan
New users get immediate access to the Free plan (20 translations/month, 5,000 words, all 15 agents) at no cost and without a credit card. You can upgrade to a paid plan at any time from your dashboard. Paid plans (Starter, Pro, Enterprise) are billed monthly in advance and do not include a free trial period unless explicitly advertised on the pricing page at the time of purchase.
Monthly Billing
Subscriptions are billed monthly in advance on the same date each month corresponding to the start of your subscription. If your billing date falls on a date not present in a given month, you will be billed on the last day of that month instead. Invoices are available in your account dashboard and sent via email.
Cancellation
You may cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation:
- Your subscription remains active until the end of the current billing period
- No further charges will be made after cancellation
- You retain access to all plan features until the subscription expires
- Your account reverts to the Free tier after the paid period ends
Refunds
Refund requests are evaluated on a case-by-case basis. We may issue a partial or full refund within 14 days of a charge if you have not significantly used the service during that billing period. To request a refund, contact us at legal@lexatranslate.com. Refunds are processed within 5–10 business days.
9. Limitation of Liability
LexaTranslate is provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, reliability, and non-infringement.
To the maximum extent permitted by applicable law:
- LexaTranslate and Arabian AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the service
- We are not liable for any losses resulting from inaccurate, incomplete, or culturally inappropriate translations, including but not limited to financial losses, legal consequences, reputational harm, or business interruption
- We are not liable for any unauthorized access to or alteration of your data or transmissions
- We are not liable for any interruption, suspension, or termination of the service
- Our total aggregate liability for any claims arising from these Terms shall not exceed the total fees you paid to LexaTranslate in the 12 months preceding the claim
This limitation of liability applies regardless of the legal theory on which the claim is based, whether in contract, tort, strict liability, or otherwise, even if we have been advised of the possibility of such damages.
10. Indemnification
You agree to indemnify, defend, and hold harmless LexaTranslate, Arabian AI, and their respective officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, damages, losses, costs, expenses (including reasonable attorneys' fees), and liabilities arising from or related to:
- Your use of or inability to use the LexaTranslate service
- Your violation of these Terms of Service
- Your violation of any applicable law, regulation, or third-party right
- Content you submit for translation that infringes on the intellectual property, privacy, or other rights of any third party
- Your violation of the Acceptable Use Policy (Section 6)
- Any misrepresentation or breach of warranty made by you
LexaTranslate reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, and in such case, you agree to cooperate with our defense of such claim. The indemnification obligations under this section shall survive the termination of these Terms and your use of the service.
11. Termination
Termination by You
You may terminate your account at any time by contacting our support team or through your account settings. Upon termination:
- Your subscription will be canceled and will not auto-renew
- You will retain access to the service until the end of your current billing period
- After the billing period ends, your account and all associated data will be deleted within 30 days as described in our Privacy Policy
Termination by LexaTranslate
We may terminate or suspend your account with 30 days' written notice for any reason, including but not limited to:
- Violation of these Terms of Service
- Fraudulent, abusive, or illegal activity
- Extended inactivity (12 months for free accounts)
- Failure to pay applicable fees
We may terminate your account immediately, without prior notice, for severe violations of the Acceptable Use Policy, illegal activity, or conduct that could cause harm to LexaTranslate, our users, or third parties.
Upon termination for any reason, all provisions of these Terms that by their nature should survive shall survive, including but not limited to Sections 5 (Intellectual Property Rights), 7 (AI Translation Disclaimer), 9 (Limitation of Liability), 10 (Indemnification), and 12 (Governing Law).
12. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law principles.
Dispute Resolution — DIFC Courts
Any disputes arising out of or in connection with these Terms, including disputes regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the Dubai International Financial Centre (DIFC) Courts. The DIFC Courts operate under common law principles and provide a world-class, English-language judicial system for resolving commercial disputes in the region.
Before initiating formal proceedings in the DIFC Courts, you agree to attempt to resolve any dispute informally by contacting us at legal@lexatranslate.com. We will attempt to resolve the dispute through good-faith negotiation within 60 days. If the dispute cannot be resolved informally, either party may proceed with formal proceedings in the DIFC Courts.
13. Changes to Terms
LexaTranslate reserves the right to modify these Terms of Service at any time. When we make material changes, we will:
- Provide at least 30 days' advance notice before the changes take effect
- Notify you via email to the address associated with your account
- Display a prominent notice on our website and within the application
- Update the "Last updated" date at the top of this document
Your continued use of the LexaTranslate platform after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree with the changes, you must stop using the service and may request account deletion before the changes take effect.
For changes that are beneficial or non-material (such as clarifications, formatting updates, or corrections of typographical errors), we may update these Terms without advance notice, though we will always update the "Last updated" date.
14. Contact
If you have any questions, concerns, or disputes regarding these Terms of Service, please contact us:
Legal Inquiries
Email: legal@lexatranslate.com
General Support
For account issues, billing questions, or technical support, please visit our support center or email us at the address above.
Mailing Address
LexaTranslate by Arabian AI
Legal Department
Dubai International Financial Centre
Dubai, United Arab Emirates
We aim to respond to all legal inquiries within 14 business days. For urgent matters, please include "URGENT" in your email subject line.